Shipping policy
Shipping Policy
Thank you for shopping with Ghosted Club! Below you'll find everything you need to know about how and when your order will arrive.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You will receive an email confirmation once your order is placed, and another email with your tracking number once it has shipped.
During high-volume periods (such as Halloween and the holiday season), processing may take a little longer. We appreciate your patience.
Shipping Times
Our items are shipped from our partner warehouses. Estimated delivery times after processing:
- United States: 7–15 business days
- Canada: 10–18 business days
- United Kingdom: 8–15 business days
- Australia & New Zealand: 10–20 business days
- Rest of the world: 12–25 business days
Please note that these are estimates, not guarantees. Delays may occasionally occur due to carrier issues, customs, weather, or peak season volume.
Halloween Orders
To receive your order in time for Halloween, we recommend ordering before October 12. Orders placed after this date are still shipped, but we cannot guarantee arrival before October 31.
Shipping Costs
We offer free standard shipping on all orders.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Please allow 2–5 business days for tracking information to update, as it may take some time to appear in the carrier's system.
Multiple Packages
If you order several items, they may arrive in separate packages at different times. This is normal, and you will receive tracking information for each package.
Customs, Duties & Taxes
We are not responsible for any customs fees, duties, or taxes charged by your country. These charges, if any, are the responsibility of the customer.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order at support@ghostedclub.com and we will do our best to update it.
Lost or Delayed Packages
If your order has not arrived within 30 business days of shipment, or if your tracking shows no updates for more than 10 business days, please contact us at support@ghostedclub.com with your order number. We will investigate with the carrier and offer a replacement or refund if the package is confirmed lost.
Contact Us
If you have any questions about your order or shipping, please reach out to us at support@ghostedclub.com. We typically respond within 24–48 hours.